Returns & Refunds Policy

We want you to be happy with your purchase. If there is a problem with your order, please contact us at bobtailandco@gmail.com as soon as possible.

Faulty, damaged or incorrect products
Under the New Zealand Consumer Guarantees Act, you may be entitled to a repair, replacement or refund if a product is faulty, damaged, unsafe, not as described, or does not meet its intended purpose.

Please contact us within a reasonable time and include:
• Your order number
• A description of the issue
• Photos, where applicable

We may ask you to return the product for assessment. If the issue is covered by the Consumer Guarantees Act, we will cover reasonable return shipping costs.

Change-of-mind returns
We accept change-of-mind returns within 14 days of delivery, provided the product is unused, in its original condition, returned with its original packaging and tags, not personalised, customised, perishable or otherwise excluded, and includes proof of purchase.

Change-of-mind return postage is paid by the customer. Original shipping charges are generally non-refundable.

Refunds
Approved refunds will be issued to the original payment method within 10 business days after we receive and assess the returned product. Processing times may vary between payment providers.

Exchanges
If you would like to exchange an eligible product, contact us before sending it back. Exchanges are subject to availability.

Exclusions
This policy does not limit or exclude your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. We will not refuse a valid remedy where those laws apply.

Last updated: 30/10/2026